Jellycat Bunny with Christmas Tree

Local Delivery

We offer local deliveries for orders shipping within the east of Toronto. To see if you qualify for local delivery please enter your address at check out.

Local Pick-up

We offer free local pick-up for all online orders. We will do our best to have your order ready within 2 business days. You will receive a pick-up confirmation once your order is ready with your order number. Please come by during our opening hours, found here.

Refund Policy

We have a 10-day return policy, which means you have 10 days after purchasing or receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please visit our refund policy page for more information and exceptions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.